Conviva

All Systems Operational

DPI Operational
Real-Time Operational
Historical Operational
API Operational
Data Feeds Operational
Alerts Operational
DPI Integration Operational
VSI Operational
Real-Time Operational
Historical Operational
API Operational
Data Feeds Operational
Alerts Operational
Precision Operational
Touchstone Operational
VSI Integration Operational
Audience Operational
Pulse Operational
Pulse UI Operational
Support Submission Form Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 27, 2026

No incidents reported today.

Mar 26, 2026
Resolved - This incident has been resolved.
Mar 26, 18:23 UTC
Monitoring - All systems are back to operational and functioning normally. We will continue to monitor for stability.
Mar 24, 19:49 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.

Areas affected include: Real-Time | Historical

Best regards,
Conviva Support Services

Mar 24, 15:05 UTC
Completed - The scheduled maintenance has been completed.
Mar 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 05:00 UTC
Scheduled - Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: March 26th, 2026 05:00:00 UTC
Planned End Date/Time: March 26th, 2026 09:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services

Mar 23, 07:20 UTC
Mar 25, 2026

No incidents reported.

Mar 24, 2026
Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026
Resolved - Our VSI services have been restored and are operational. We are continuing to work with our engineering teams to restore the impacted data and will share more information on the timeline via the status page
Mar 17, 01:30 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing interruptions to our VSI historical data and is currently investigating towards a resolution.

Areas affected include: VSI Real-Time and Historical data

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Mar 16, 22:41 UTC
Mar 16, 2026
Mar 15, 2026

No incidents reported.

Mar 14, 2026
Resolved - Backfill has been completed and the data gaps are no longer visible
Mar 14, 08:01 UTC
Investigating - We are currently observing a historical data gap between 10:00 am –12:00 pm UTC on march 13th for multiple customers. This issue is only visible on the Pulse dashboard when the date range includes March 13–14 and the granularity is set to 1 hour.
Our team is actively backfilling the data. We will provide an update once the backfill is complete. Live data and all other date ranges are not affected

Mar 14, 07:30 UTC
Mar 13, 2026

No incidents reported.