Convivastatus Status

Conviva

All Systems Operational

DPI Operational

Real-Time Operational

Historical Operational

API Operational

Data Feeds Operational

Alerts Operational

DPI Integration Operational

VSI Operational

Real-Time Operational

Historical Operational

API Operational

Data Feeds Operational

Alerts Operational

Precision Operational

Touchstone Operational

VSI Integration Operational

Audience Operational

Pulse Operational

Pulse UI Operational

Support Submission Form Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 18, 2026

No incidents reported today.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

DPI service degradation.

Resolved - This incident has been resolved.
Jan 13, 05:12 UTC

Monitoring - This incident is now resolved. Our Engineering team has fully restored the DPI service, and the traffic is currently stable. We are aware of the historical data gap currently visible in DPI, and our team will continue investigating it. We will share more information once available. Thanks for your understanding.
Jan 11, 11:56 UTC

Investigating - To our Valued Customers:

Conviva Operations is aware of intermittent interruptions impacting our DPI production services and is currently investigating towards a resolution.

Areas affected include: DPI

For further information please see the Conviva Status Page.

Please do not reply to this email as it goes to an unmonitored account.
For assistance, please contact support@conviva.com
.

Best regards,
Conviva Support Services
Jan 11, 09:57 UTC

Jan 12, 2026

No incidents reported.

Jan 11, 2026

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

Scheduled Maintenance Activity for Platform and Application Services

Completed - The scheduled maintenance has been completed.
Jan 8, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 06:00 UTC

Scheduled - Scheduled Maintenance Activity for Platform and Application Services

Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 01/08/2026 06:00:00 UTC
Planned End Date/Time: 01/08/2026 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, contact support@conviva.com or your Account Representative.
Jan 5, 05:28 UTC

Jan 7, 2026

VSI - Historical data discrepancy

Resolved - We are resolving this incident as the ongoing monitoring has been completed. The issue has not resurfaced since, and we don't expect any impact on our systems.
Jan 7, 23:36 UTC

Monitoring - We continue to investigate the discrepancy in the metrics data for VSI on Dec 1st from 02:10 to 02:35 UTC.
Our systems auto-recovered immediately afterward, and all services remain stable with no additional data integrity issues observed.
We will continue to monitor the services to ensure all systems are up and running. Thank you for your understanding.
Dec 2, 07:59 UTC

Investigating - We are currently experiencing a discrepancy in the metrics data for VSI on Dec 1st from 02:10 to 02:35 UTC, which is impacting historical data. Our Engineering team is actively investigating this issue to identify the root cause, and we will share updates as soon as we have more information. Thank you for your understanding and patience during this time.
Dec 1, 04:46 UTC

Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.