All Systems Operational

SEI Video Operational
Real-Time Operational
Historical Operational
API Operational
Data Feeds Operational
Alerts Operational
Precision Operational
Touchstone Operational
VSI Integration Operational
Audience Operational
Viewers Operational
SEI App Operational
Real-Time Operational
Historical Operational
API Operational
Data Feeds Operational
Alerts Operational
DPI Integration Operational
Pulse Operational
Pulse UI Operational
Support Submission Form Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 11, 2026

No incidents reported today.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Maintenance Notification for Infrastructure and Scaling Activity
Completed - The scheduled maintenance has been completed.
Oct 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 04:00 UTC
Scheduled - To Our Valued Customers:

This is an advance notice that Conviva will be performing Infrastructure and Scaling Activity. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Streaming Experience Insights (SEI) Video and App

Des​cription: Infrastructure and Scaling Activity

Impact: This will be a low/no impact service window and only Infrastructure and Scaling activities will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this scaling activity. The scaling work will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Date: 9th October 2026
Planned Start Date/Time: 10/09/2026 04:00:00 UTC
Planned End Date/Time: 10/09/2026 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best regards,
Conviva Support Services
Oct 6, 22:34 UTC

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

Maintenance Notification for Infrastructure and Scaling Activity
Completed - The scheduled maintenance has been completed.
Oct 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 04:00 UTC
Scheduled - To Our Valued Customers:

This is an advance notice that Conviva will be performing Infrastructure and Scaling Activity. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Streaming Experience Insights (SEI) Video and App

Des​cription: Infrastructure and Scaling Activity

Impact: This will be a low/no impact service window and only Infrastructure and Scaling activities will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this scaling activity. The scaling work will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Date: 6th October 2026
Planned Start Date/Time: 10/06/2026 04:00:00 UTC
Planned End Date/Time: 10/06/2026 08:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best regards,
Conviva Support Services
Oct 4, 10:29 UTC

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

Maintenance Notification for Infrastructure and Scaling Activity
Completed - The scheduled maintenance has been completed.
Oct 3, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 04:00 UTC
Scheduled - To Our Valued Customers:
This is an advance notice that Conviva will be performing Infrastructure and Scaling Activity. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Streaming Experience Insights (SEI) Video and App

Des​cription: Infrastructure and Scaling Activity

Impact: This will be a low/no impact service window and only Infrastructure and Scaling activities will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this scaling activity. The scaling work will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Date: 3rd October 2026
Planned Start Date/Time: 10/03/2026 04:00:00 UTC
Planned End Date/Time: 10/03/2026 08:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best regards,
Conviva Support Services
Oct 1, 04:12 UTC

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

Conviva - Scheduled Activity for Conviva Platform and Application Services
Completed - The scheduled maintenance has been completed.
Sep 30, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 05:00 UTC
Scheduled - To Our Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience. We expect to complete this work no later than 09:00UTC.

Activity Type: Platform and Application (4 Hour Window)

Description: Software Upgrades for Enhanced Performance and Stability.

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Start Date/Time: 09/30/2026 05:00:00 UTC
End Date/Time: 09/30/2026 9:00:00 UTC

Best regards,
Conviva Support Services
Sep 28, 16:23 UTC

Sep 29, 2026

Data dips in SEI-Video on 29th September, 2026.
Resolved - This issue has been mitigated. We continue to monitor for system stability
Sep 29, 13:48 UTC
Update - Conviva SEI Video customers are currently experiencing intermittent dips in Historical metric reporting. Our engineering team has identified the issue and is actively working to resolve it. Affected data windows are being backfilled as they are confirmed; historical data is being restored.
Sep 29, 09:13 UTC
Investigating - Conviva SEI Video customers are currently experiencing intermittent dips in Historical metric reporting. Our engineering team has identified the issue and is actively working to resolve it. Affected data windows are being backfilled as they are confirmed; historical data is being restored.
Sep 29, 09:03 UTC
Maintenance Notification for Infrastructure and Scaling Activity
Completed - The scheduled maintenance has been completed.
Sep 29, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 04:00 UTC
Scheduled - To Our Valued Customers:

This is an advance notice that Conviva will be performing Infrastructure and Scaling Activity. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Streaming Experience Insights (SEI) Video and App

Des​cription: Infrastructure and Scaling Activity

Impact: This will be a low/no impact service window and only Infrastructure and Scaling activities will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this scaling activity. The scaling work will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Date: 29th September 2026
Planned Start Date/Time: 09/29/2026 04:00:00 UTC
Planned End Date/Time: 09/29/2026 08:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best regards,
Conviva Support Services
Sep 26, 09:18 UTC

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage