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SEI Video
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Real-Time
Operational
Historical
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Data Feeds
Operational
Alerts
Operational
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Operational
Touchstone
Operational
VSI Integration
Operational
Audience
Operational
Viewers
Operational
SEI App
Operational
Real-Time
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Historical
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Data Feeds
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Alerts
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Pulse
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Support Submission Form
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 22, 2026
Completed -
The scheduled maintenance has been completed.
Sep 22, 10:00 UTC
Sep 22, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 04:00 UTC
Sep 22, 04:00 UTC
Scheduled -
To Our Valued Customers:
This is an advance notice that Conviva will be performing infrastructure and capacity changes. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Streaming Experience Insights (SEI) Video and App
Description: Infrastructure and Capacity Changes
Impact: This will be a low/no impact service window and only infrastructure and capacity changes will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to the capacity changes. The scaling work will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 22nd September 2026
Planned Start Date/Time: 09/22/2026 04:00:00 UTC
Planned End Date/Time: 09/22/2026 10:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best Regards,
Conviva Support Services
Sep 18, 00:08 UTC
This is an advance notice that Conviva will be performing infrastructure and capacity changes. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Streaming Experience Insights (SEI) Video and App
Description: Infrastructure and Capacity Changes
Impact: This will be a low/no impact service window and only infrastructure and capacity changes will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to the capacity changes. The scaling work will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 22nd September 2026
Planned Start Date/Time: 09/22/2026 04:00:00 UTC
Planned End Date/Time: 09/22/2026 10:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best Regards,
Conviva Support Services
Sep 18, 00:08 UTC
Resolved -
This incident has been resolved.
Sep 22, 00:11 UTC
Sep 22, 00:11 UTC
Monitoring -
This issue has been mitigated. We have backfilled the two missing minutes and are continuing to monitor this.
Sep 21, 23:48 UTC
Sep 21, 23:48 UTC
Investigating -
To our Valued Customers:
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Sep 21, 23:18 UTC
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Sep 21, 23:18 UTC
Sep 21, 2026
Sep 20, 2026
No incidents reported.
Sep 19, 2026
No incidents reported.
Sep 18, 2026
No incidents reported.
Sep 17, 2026
Completed -
The scheduled maintenance has been completed.
Sep 17, 10:00 UTC
Sep 17, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:00 UTC
Sep 17, 04:00 UTC
Scheduled -
Dear Valued Customers:
This is an advance notice that Conviva will be performing Infrastructure updates. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Streaming Experience Insights (SEI) Video and App
Description: Infrastructure Updates for Enhanced Performance and Stability
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable.We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this update. The updates will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 17th September 2026
Planned Start Date/Time: 09/17/2026 04:00:00 UTC
Planned End Date/Time: 09/17/2026 10:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best Regards,
Conviva Support Services
Sep 15, 21:19 UTC
This is an advance notice that Conviva will be performing Infrastructure updates. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Streaming Experience Insights (SEI) Video and App
Description: Infrastructure Updates for Enhanced Performance and Stability
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable.We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this update. The updates will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 17th September 2026
Planned Start Date/Time: 09/17/2026 04:00:00 UTC
Planned End Date/Time: 09/17/2026 10:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best Regards,
Conviva Support Services
Sep 15, 21:19 UTC
Sep 16, 2026
No incidents reported.
Sep 15, 2026
Completed -
The scheduled maintenance has been completed.
Sep 15, 10:00 UTC
Sep 15, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 04:00 UTC
Sep 15, 04:00 UTC
Scheduled -
To Our Valued Customers:
This is an advance notice that Conviva will be performing infrastructure and capacity changes. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Streaming Experience Insights (SEI) Video and App
Description: Infrastructure and Capacity Changes
Impact: This will be a low/no impact service window and only infrastructure and capacity changes will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to the capacity changes. The scaling work will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 15th September 2026
Planned Start Date/Time: September 15, 2026 04:00:00 UTC
Planned End Date/Time: September 15, 2026 10:00:00 UTC
Best regards,
Conviva Support Services
Sep 15, 01:18 UTC
This is an advance notice that Conviva will be performing infrastructure and capacity changes. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Streaming Experience Insights (SEI) Video and App
Description: Infrastructure and Capacity Changes
Impact: This will be a low/no impact service window and only infrastructure and capacity changes will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to the capacity changes. The scaling work will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 15th September 2026
Planned Start Date/Time: September 15, 2026 04:00:00 UTC
Planned End Date/Time: September 15, 2026 10:00:00 UTC
Best regards,
Conviva Support Services
Sep 15, 01:18 UTC
Sep 14, 2026
No incidents reported.
Sep 13, 2026
No incidents reported.
Sep 12, 2026
Resolved -
This incident has been resolved.
Sep 12, 23:54 UTC
Sep 12, 23:54 UTC
Monitoring -
We are aware of the historical data dip currently visible in Pulse Trends between 05:34 UTC to 05:44 UTC on Sep 12, 2026. The issue has since been resolved with no interruptions to current data. Our team is now evaluating the ETA for backfilling the affected window. Thank you.
Sep 12, 11:11 UTC
Sep 12, 11:11 UTC
Completed -
The scheduled maintenance has been completed.
Sep 12, 11:00 UTC
Sep 12, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 05:00 UTC
Sep 12, 05:00 UTC
Scheduled -
To Our Valued Customers:
This is to confirm that the scheduled maintenance window has now started, and Conviva is performing Platform Capacity scale up as planned below. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Streaming Experience Insights (SEI) Video
Description: Platform Capacity Scale up to handle high-traffic events.
Impact: This will be a low/no impact service window and only Capacity Scale up activities will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this Capacity Scale up. The scale up will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 12th September 2026
Planned Start Date/Time: 09/12/2026 05:00:00 UTC
Planned End Date/Time: 09/12/2026 11:00:00 UTC
Best regards,
Conviva Support Services
Sep 12, 01:57 UTC
This is to confirm that the scheduled maintenance window has now started, and Conviva is performing Platform Capacity scale up as planned below. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Streaming Experience Insights (SEI) Video
Description: Platform Capacity Scale up to handle high-traffic events.
Impact: This will be a low/no impact service window and only Capacity Scale up activities will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this Capacity Scale up. The scale up will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 12th September 2026
Planned Start Date/Time: 09/12/2026 05:00:00 UTC
Planned End Date/Time: 09/12/2026 11:00:00 UTC
Best regards,
Conviva Support Services
Sep 12, 01:57 UTC
Sep 11, 2026
Completed -
The scheduled maintenance has been completed.
Sep 11, 10:00 UTC
Sep 11, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 04:00 UTC
Sep 11, 04:00 UTC
Scheduled -
Dear Valued Customers:
This is an advance notice that Conviva will be performing Infrastructure updates. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Infrastructure
Description: Infrastructure Updates for Enhanced Performance and Stability
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable.We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 11th September 2026
Planned Start Date/Time: 09/11/2026 04:00:00 UTC
Planned End Date/Time: 09/11/2026 10:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best Regards,
Conviva Support Services
Sep 8, 09:23 UTC
This is an advance notice that Conviva will be performing Infrastructure updates. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Infrastructure
Description: Infrastructure Updates for Enhanced Performance and Stability
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable.We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 11th September 2026
Planned Start Date/Time: 09/11/2026 04:00:00 UTC
Planned End Date/Time: 09/11/2026 10:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best Regards,
Conviva Support Services
Sep 8, 09:23 UTC
Sep 10, 2026
Resolved -
All systems are operational and functional as normal. We will share the repair timeline for the historical data between 00:14 UTC - 02:00 UTC Sep 10th soon.
Sep 10, 03:54 UTC
Sep 10, 03:54 UTC
Monitoring -
Historical metric reporting has been stable since 02:00 UTC September 10. Real-time metric reporting has not completely recovered and customers may notice some discrepancies between live and historical data during this time.
Sep 10, 03:45 UTC
Sep 10, 03:45 UTC
Identified -
We have applied mitigation steps and expecting the data to normalize soon. We are closely monitoring and will confirm once things are back to normal.
Sep 10, 01:36 UTC
Sep 10, 01:36 UTC
Update -
We are currently investigating an anomaly affecting metric reporting for VSI customers. Both real-time and historical metrics may be showing intermittent drops across all metric types. We will provide an update as soon as we have more information.
Sep 10, 01:28 UTC
Sep 10, 01:28 UTC
Investigating -
We are currently investigating this issue.
Sep 10, 01:17 UTC
Sep 10, 01:17 UTC
Sep 9, 2026
Resolved -
VSI Services have been operating normal and we are currently in the process of repairing the data for the impacted time window for historical data between 10:30 - 10:47 UTC on Sep 7th, 2026.
Sep 9, 00:40 UTC
Sep 9, 00:40 UTC
Monitoring -
VSI-Video services are stable and functioning normally following the mitigation. Historical data between 10:30 - 10:47 UTC on Sep 7th, 2026 shows data discrepancies. This is isolated to that window only, no other data or current reporting is affected. Our Team is actively looking into this.
Sep 7, 12:13 UTC
Sep 7, 12:13 UTC
Sep 8, 2026
No incidents reported.