Conviva
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 2026 - 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 22, 2026 06:00-10:00 UTC
Scheduled - Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: January 22, 2026 06:00:00 UTC
Planned End Date/Time: January 22, 2026 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services

Jan 22, 2026 06:00-10:00 UTC
DPI Under Maintenance
Real-Time Under Maintenance
Historical Under Maintenance
API Under Maintenance
Data Feeds Under Maintenance
Alerts Under Maintenance
DPI Integration Under Maintenance
VSI Under Maintenance
Real-Time Under Maintenance
Historical Under Maintenance
API Under Maintenance
Data Feeds Under Maintenance
Alerts Under Maintenance
Precision Under Maintenance
Touchstone Under Maintenance
VSI Integration Under Maintenance
Audience Under Maintenance
Pulse Operational
Pulse UI Operational
Support Submission Form Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 22, 2026

Unresolved incident: Scheduled Maintenance Activity for Platform and Application Services.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026
Resolved - This incident has been resolved.
Jan 13, 05:12 UTC
Monitoring - This incident is now resolved. Our Engineering team has fully restored the DPI service, and the traffic is currently stable. We are aware of the historical data gap currently visible in DPI, and our team will continue investigating it. We will share more information once available. Thanks for your understanding.
Jan 11, 11:56 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of intermittent interruptions impacting our DPI production services and is currently investigating towards a resolution.

Areas affected include: DPI

For further information please see the Conviva Status Page.

Please do not reply to this email as it goes to an unmonitored account.
For assistance, please contact support@conviva.com
.

Best regards,
Conviva Support Services

Jan 11, 09:57 UTC
Jan 12, 2026

No incidents reported.

Jan 11, 2026
Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026
Completed - The scheduled maintenance has been completed.
Jan 8, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 06:00 UTC
Scheduled - Scheduled Maintenance Activity for Platform and Application Services

Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: 01/08/2026 06:00:00 UTC
Planned End Date/Time: 01/08/2026 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, contact support@conviva.com or your Account Representative.

Jan 5, 05:28 UTC