Conviva - Emergency Infrastructure and Capacity Changes
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 2026 - 04:00 UTC
Scheduled - To Our Valued Customers:

This is an advance notice that Conviva will be performing infrastructure and capacity changes. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Streaming Experience Insights (SEI) Video and App

Des​cription: Infrastructure and Capacity Changes

Impact: This will be a low/no impact service window and only infrastructure and capacity changes will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to the capacity changes. The scaling work will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Date: 15th September 2026
Planned Start Date/Time: September 15, 2026 04:00:00 UTC
Planned End Date/Time: September 15, 2026 10:00:00 UTC


Best regards,
Conviva Support Services
Sep 15, 2026 04:00-10:00 UTC
SEI Video Under Maintenance
Real-Time Under Maintenance
Historical Under Maintenance
API Under Maintenance
Data Feeds Under Maintenance
Alerts Under Maintenance
Precision Under Maintenance
Touchstone Under Maintenance
VSI Integration Under Maintenance
Audience Under Maintenance
Viewers Under Maintenance
SEI App Under Maintenance
Real-Time Under Maintenance
Historical Under Maintenance
API Under Maintenance
Data Feeds Under Maintenance
Alerts Under Maintenance
DPI Integration Under Maintenance
Pulse Operational
Pulse UI Operational
Support Submission Form Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Sep 15, 2026

Unresolved incident: Conviva - Emergency Infrastructure and Capacity Changes.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

Historical Data dip between 5:34 - 5:44 UTC on Sep 12
Resolved - This incident has been resolved.
Sep 12, 23:54 UTC
Monitoring - We are aware of the historical data dip currently visible in Pulse Trends between 05:34 UTC to 05:44 UTC on Sep 12, 2026. The issue has since been resolved with no interruptions to current data. Our team is now evaluating the ETA for backfilling the affected window. Thank you.
Sep 12, 11:11 UTC
Conviva - Scale-Up Activity Start for High Traffic Volume Event
Completed - The scheduled maintenance has been completed.
Sep 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 05:00 UTC
Scheduled - To Our Valued Customers:

This is to confirm that the scheduled maintenance window has now started, and Conviva is performing Platform Capacity scale up as planned below. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Streaming Experience Insights (SEI) Video

Des​cription: Platform Capacity Scale up to handle high-traffic events.

Impact: This will be a low/no impact service window and only Capacity Scale up activities will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this Capacity Scale up. The scale up will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.


Date: 12th September 2026
Planned Start Date/Time: 09/12/2026 05:00:00 UTC
Planned End Date/Time: 09/12/2026 11:00:00 UTC


Best regards,
Conviva Support Services
Sep 12, 01:57 UTC

Sep 11, 2026

Maintenance Notification for Infrastructure updates
Completed - The scheduled maintenance has been completed.
Sep 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 04:00 UTC
Scheduled - Dear Valued Customers:

This is an advance notice that Conviva will be performing Infrastructure updates. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Infrastructure
Description: Infrastructure Updates for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable.We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.


Date: 11th September 2026
Planned Start Date/Time: 09/11/2026 04:00:00 UTC
Planned End Date/Time: 09/11/2026 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
Sep 8, 09:23 UTC

Sep 10, 2026

VSI Video Metrics Anomaly
Resolved - All systems are operational and functional as normal. We will share the repair timeline for the historical data between 00:14 UTC - 02:00 UTC Sep 10th soon.
Sep 10, 03:54 UTC
Monitoring - Historical metric reporting has been stable since 02:00 UTC September 10. Real-time metric reporting has not completely recovered and customers may notice some discrepancies between live and historical data during this time.
Sep 10, 03:45 UTC
Identified - We have applied mitigation steps and expecting the data to normalize soon. We are closely monitoring and will confirm once things are back to normal.
Sep 10, 01:36 UTC
Update - We are currently investigating an anomaly affecting metric reporting for VSI customers. Both real-time and historical metrics may be showing intermittent drops across all metric types. We will provide an update as soon as we have more information.
Sep 10, 01:28 UTC
Investigating - We are currently investigating this issue.
Sep 10, 01:17 UTC

Sep 9, 2026

VSI-Video data gap from 10:30 - 10:47 UTC on Sep 7th, 2026
Resolved - VSI Services have been operating normal and we are currently in the process of repairing the data for the impacted time window for historical data between 10:30 - 10:47 UTC on Sep 7th, 2026.
Sep 9, 00:40 UTC
Monitoring - VSI-Video services are stable and functioning normally following the mitigation. Historical data between 10:30 - 10:47 UTC on Sep 7th, 2026 shows data discrepancies. This is isolated to that window only, no other data or current reporting is affected. Our Team is actively looking into this.
Sep 7, 12:13 UTC

Sep 8, 2026

No incidents reported.

Sep 7, 2026

Video data delay in Pulse
Resolved - VSI-Video services are stable and functioning normally following the mitigation. Historical data between 10:30 - 10:47 UTC on Sep 7th, 2026 shows data discrepancies. This is isolated to that window only, no other data or current reporting is affected.
Sep 7, 11:17 UTC
Investigating - We are investigating an issue causing real-time and historical data reporting delays and gaps for our VSI-Video customers, beginning at approximately 10:30 UTC. Recovery efforts are underway, and we will provide further updates as they become available.
Sep 7, 11:03 UTC

Sep 6, 2026

Conviva - Emergency Conviva Platform Scaling Activity
Completed - The scheduled maintenance has been completed.
Sep 6, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 05:00 UTC
Scheduled - Pre-Scheduled Emergency Maintenance Activity for Video App (VDPI) Services

To Our Valued Customers:

During the scheduled date and times below, Conviva will be performing upgrades to our Video App (VDPI) services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Video App (VDPI): Scaling Activity

Description: Scaling Activity for Enhanced Performance and Stability

Impact: During the scheduled window, our Video App (VDPI) dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Date: 6th September 2026
Planned Start Date/Time: 09/06/2026 05:00:00 UTC
Planned End Date/Time: 09/06/2026 09:00:00 UTC


Best regards,
Conviva Support Services
Sep 5, 22:18 UTC

Sep 5, 2026

vDPI - Live and Historical
Resolved - This incident has been Resolved. We will be performing repair on the Historical data.
Sep 5, 21:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 5, 21:11 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 5, 21:00 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.

Areas affected include: Real-Time | Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact support@conviva.com
Sep 5, 19:18 UTC

Sep 4, 2026

Scheduled Maintenance Notification for Infrastructure and Application Services
Completed - The scheduled maintenance has been completed.
Sep 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 04:00 UTC
Scheduled - Dear Valued Customers:

This is an notice that Conviva will be performing Infrastructure upgrades to our Infrastructure and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Infrastructure and Application
Description: Infrastructure Updates for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable.We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Note: As part of this maintenance, the PII Opt-Out APIs will be unavailable for approximately 1 hour during this window.

Date: 4th September 2026
Planned Start Date/Time: 09/04/2026 04:00:00 UTC
Planned End Date/Time: 09/04/2026 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
Sep 2, 11:35 UTC

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Maintenance Notification for Infrastructure and Application Services
Completed - The scheduled maintenance has been completed.
Sep 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 04:00 UTC
Scheduled - Dear Valued Customers:

This is an notice that Conviva will be performing Infrastructure upgrades to our Infrastructure and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Infrastructure and Application
Description: Infrastructure Updates for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable.We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Note: As part of this maintenance, the Viewer module may be intermittently unavailable during this window.

Date: 2nd September 2026
Planned Start Date/Time: 09/02/2026 04:00:00 UTC
Planned End Date/Time: 09/02/2026 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
Sep 1, 04:30 UTC

Sep 1, 2026

No incidents reported.

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