Conviva
Live and Historical
Update - We are continuing to monitor for any further issues.
May 25, 2026 - 02:34 UTC
Update - VSI is confirmed stable.

DPI is still impacted and we are in the process of implementing a fix.
May 25, 2026 - 00:05 UTC
Monitoring - The fix has been implemented and recovery was achieved at approximately 20:56 UTC. We are continuing to monitor for stability. Backfill of missing data will be performed.
May 24, 2026 - 21:34 UTC
Identified - We have identified the issue and are in the process of implementing a fix.
May 24, 2026 - 20:59 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.

Areas affected include: Real-Time | Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact support@conviva.com
May 24, 2026 - 20:20 UTC
DPI Operational
Real-Time Operational
Historical Operational
API Operational
Data Feeds Operational
Alerts Operational
DPI Integration Operational
VSI Operational
Real-Time Operational
Historical Operational
API Operational
Data Feeds Operational
Alerts Operational
Precision Operational
Touchstone Operational
VSI Integration Operational
Audience Operational
Pulse Operational
Pulse UI Operational
Support Submission Form Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 25, 2026

Unresolved incident: Live and Historical.

May 24, 2026
May 23, 2026

No incidents reported.

May 22, 2026
DPI Service Degradation
Resolved - The DPI services have been restored. Customers might notice a metrics gap for DPI historical. We will share more updates as things progress
May 22, 15:38 UTC
Investigating - We are currently investigating this issue.
May 22, 12:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 12:26 UTC
Investigating - Conviva Operations is aware of a data gap affecting DPI services. Our engineering team is actively investigating it.
Affected areas: DPI Historical Data
May 22, 08:39 UTC
Scheduled Maintenance Activity for Platform and Application Services
Completed - The scheduled maintenance has been completed.
May 22, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 04:00 UTC
Scheduled - Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform and Application
Des​cription: Software Updates for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Date: 22nd May 2026
Planned Start Date/Time: 05/22/2026 04:00:00 UTC
Planned End Date/Time: 05/22/2026 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
May 21, 07:10 UTC
May 21, 2026

No incidents reported.

May 20, 2026
Pulse Historical Data Delay
Resolved - This incident has been resolved.
May 20, 16:44 UTC
Monitoring - VSI Historical Delay has caught up and we are currently investigating the data delay for DPI services
May 20, 15:48 UTC
Historical
Resolved - This incident has been resolved.
May 20, 16:02 UTC
Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
May 20, 16:01 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
May 20, 16:00 UTC
Pulse Historical Data Delay
Resolved - This incident has been resolved
May 20, 15:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 20, 15:43 UTC
Update - We are continuing to investigate this issue.
May 20, 15:26 UTC
Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
May 20, 15:07 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
May 20, 15:04 UTC
Historical
Resolved - This incident has been resolved.
May 20, 12:51 UTC
Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
May 20, 12:35 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
May 20, 12:34 UTC
Scheduled Maintenance Activity for Platform and Application Services
Completed - The scheduled maintenance has been completed.
May 20, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 05:00 UTC
Scheduled - Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform
Description: Infrastructure Updates for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Date: 20th May 2026
Planned Start Date/Time: 05/20/2026 05:00:00 UTC
Planned End Date/Time: 05/20/2026 11:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
May 18, 09:56 UTC
Pulse Metris Anomaly
Resolved - The system has recovered and metrics should be computing as normal. For the impact time range for May 20th 01:51 - 04:39 UTC, we will resume the data recovery shortly and expecting to conclude in the next ~48 hours
May 20, 04:50 UTC
Identified - Metric computation recovery is ongoing. Customers may experience metrics anomalies until the system is fully restored.
May 20, 03:35 UTC
Update - We are continuing to investigate this issue. Customers may notice a dip in metrics. We'll share updates as we learn more
May 20, 03:08 UTC
Update - We are continuing to monitor for any further issues.
May 20, 02:54 UTC
Update - We are continuing to monitor for any further issues.
May 20, 02:41 UTC
Monitoring - Pulse is back up and being monitored. Customers may notice a dip in metrics; this is under active investigation. We'll share updates as we learn more
May 20, 02:33 UTC
Investigating - We are currently investigating this issue and will update soon when its recovered
May 20, 02:18 UTC
May 19, 2026
VSI Services Degraded - Data Dip
Resolved - This incident has been resolved.
May 19, 17:32 UTC
Monitoring - System has stabilized and VSI metrics are back to normal. We're actively monitoring and will provide updates on potential data recovery as things progress.
May 19, 02:57 UTC
Investigating - We are currently investigating this issue.
May 19, 02:28 UTC
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026
Scheduled Maintenance Activity for Platform and Application Services
Completed - The scheduled maintenance has been completed.
May 14, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 05:00 UTC
Scheduled - Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform and Application
Description: Software Updates for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Date: 14th May 2026
Planned Start Date/Time: 05/14/2026 05:00:00 UTC
Planned End Date/Time: 05/14/2026 09:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
May 12, 09:24 UTC
May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

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