Convivastatus Status

Jun 8, 2026

Unresolved incident: Scheduled Maintenance Activity for Platform and Application Services.

Jun 7, 2026

No incidents reported.

Jun 6, 2026

Resolved - This incident has been resolved.
Jun 6, 20:03 UTC

Update - To our Valued Customers:

Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.

Areas affected include: Real-Time | Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact support@conviva.com
Jun 6, 19:06 UTC

Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Jun 6, 19:06 UTC

Jun 5, 2026

Historical

Resolved - This data gap has been restored now and the system is working as expected since 20:28 UTC
Jun 5, 20:56 UTC

Monitoring - We made a configuration change which mitigated the issue and are currently in the process of recovering the data gap visible between (19:20 - 19:30 UTC). The data delay has caught up and showing the latest data points.
Jun 5, 20:31 UTC

Identified - Update: We are preparing for a configuration change to resolve the ongoing data delay issues for VSI services. You might notice minor impact to metrics computation during this time, we are not expecting any data loss during this time and expecting to restore the telemetry as soon as the fix is implemented
Jun 5, 19:50 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 19:35 UTC

Update - To our Valued Customers:

Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.

Areas affected include: Real-Time | Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact support@conviva.com
Jun 5, 19:32 UTC

Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Jun 5, 19:32 UTC

Historical

Resolved - This incident has been resolved.
Jun 5, 20:30 UTC

Update - To our Valued Customers:

Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.

Areas affected include: Real-Time | Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact support@conviva.com
Jun 5, 20:03 UTC

Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Jun 5, 20:03 UTC

VSI Data Dip

Resolved - This incident has been resolved.
Jun 5, 19:31 UTC

Investigating - Conviva Critical Incident Awareness Notification

To our Valued Customers:

Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account.
For assistance, please contact support@conviva.com
Jun 5, 19:01 UTC

Jun 4, 2026

No incidents reported.

Jun 3, 2026

Scheduled Maintenance Activity for Platform and Application Services

Completed - The scheduled maintenance has been completed.
Jun 3, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 04:00 UTC

Scheduled - Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform and Application
Description: Software Updates for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Date: 3rd June 2026
Planned Start Date/Time: 06/03/2026 04:00:00 UTC
Planned End Date/Time: 06/03/2026 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
Jun 1, 14:28 UTC

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

Scheduled Maintenance Activity for Platform and Application Services

Completed - The scheduled maintenance has been completed.
May 29, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 04:00 UTC

Scheduled - Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform and Application
Description: Software Updates for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Date: 29th May 2026
Planned Start Date/Time: 05/29/2026 04:00:00 UTC
Planned End Date/Time: 05/29/2026 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
May 27, 13:35 UTC

May 28, 2026

No incidents reported.

May 27, 2026

Scheduled Maintenance Activity for Platform and Application Services

Completed - The scheduled maintenance has been completed.
May 27, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 04:00 UTC

Scheduled - Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform and Application
Description: Software Updates for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Date: 27th May 2026
Planned Start Date/Time: 05/27/2026 04:00:00 UTC
Planned End Date/Time: 05/27/2026 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services
May 26, 05:12 UTC

May 26, 2026

Live and Historical

Resolved - This incident has been resolved.
May 26, 05:05 UTC

Update - We are continuing to monitor for any further issues.
May 25, 02:34 UTC

Update - VSI is confirmed stable.

DPI is still impacted and we are in the process of implementing a fix.
May 25, 00:05 UTC

Monitoring - The fix has been implemented and recovery was achieved at approximately 20:56 UTC. We are continuing to monitor for stability. Backfill of missing data will be performed.
May 24, 21:34 UTC

Identified - We have identified the issue and are in the process of implementing a fix.
May 24, 20:59 UTC

Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.

Areas affected include: Real-Time | Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact support@conviva.com
May 24, 20:20 UTC

May 25, 2026

Past Incidents