Monitoring - We continue to investigate the discrepancy in the metrics data for VSI on Dec 1st from 02:10 to 02:35 UTC. Our systems auto-recovered immediately afterward, and all services remain stable with no additional data integrity issues observed. We will continue to monitor the services to ensure all systems are up and running. Thank you for your understanding.
Dec 02, 2025 - 07:59 UTC
Investigating - We are currently experiencing a discrepancy in the metrics data for VSI on Dec 1st from 02:10 to 02:35 UTC, which is impacting historical data. Our Engineering team is actively investigating this issue to identify the root cause, and we will share updates as soon as we have more information. Thank you for your understanding and patience during this time.
Dec 01, 2025 - 04:46 UTC
Completed -
The scheduled maintenance has been completed.
Dec 4, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 06:00 UTC
Scheduled -
Dear Valued Customers:
During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Platform and Application
Description: Software Updates for Enhanced Performance and Stability
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Planned Start Date/Time: December 4, 2025 06:00:00 UTC Planned End Date/Time: December 4, 2025 12:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best Regards, Conviva Support Team
Dec 2, 10:43 UTC
Dec 3, 2025
No incidents reported.
Dec 2, 2025
Unresolved incident: VSI - Historical data discrepancy.