Conviva
VSI - Historical data discrepancy
Monitoring - We continue to investigate the discrepancy in the metrics data for VSI on Dec 1st from 02:10 to 02:35 UTC.
Our systems auto-recovered immediately afterward, and all services remain stable with no additional data integrity issues observed.
We will continue to monitor the services to ensure all systems are up and running. Thank you for your understanding.
Dec 02, 2025 - 07:59 UTC
Investigating - We are currently experiencing a discrepancy in the metrics data for VSI on Dec 1st from 02:10 to 02:35 UTC, which is impacting historical data. Our Engineering team is actively investigating this issue to identify the root cause, and we will share updates as soon as we have more information. Thank you for your understanding and patience during this time.
Dec 01, 2025 - 04:46 UTC
DPI Operational
Real-Time Operational
Historical Operational
API Operational
Data Feeds Operational
Alerts Operational
DPI Integration Operational
VSI Operational
Real-Time Operational
Historical Operational
API Operational
Data Feeds Operational
Alerts Operational
Precision Operational
Touchstone Operational
VSI Integration Operational
Audience Operational
Pulse Operational
Pulse UI Operational
Support Submission Form Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Activity for Platform and Application Services Dec 4, 2025 06:00-12:00 UTC

Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform and Application

Description: Software Updates for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: December 4, 2025 06:00:00 UTC
Planned End Date/Time: December 4, 2025 12:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Team
Posted on Dec 02, 2025 - 10:43 UTC
Dec 3, 2025

No incidents reported today.

Dec 2, 2025

Unresolved incident: VSI - Historical data discrepancy.

Dec 1, 2025
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
Conviva API 500 response
Resolved - API is back to full functionality
Nov 25, 16:37 UTC
Investigating - We are aware of the ongoing discrepancy with Conviva API services. Our team is actively working towards resolving the concern and restoring this service at the earliest. Thank you
Nov 25, 15:50 UTC
API errors with 500 response code
Resolved - This issue is now resolved
Nov 25, 14:45 UTC
Update - We are currently aware of the ongoing discrepancy to Conviva API services. Our team is actively working towards the resolution and restoration of this service. Thank you
Nov 25, 14:25 UTC
Investigating - We are currently aware of the ongoing discrepancy to Conviva API services. Our team is actively working towards the resolution and restoration of this service. Thank you
Nov 25, 14:25 UTC
Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

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