Resolved -
This incident has been resolved.
Apr 24, 03:53 UTC
Monitoring -
Real-Time and Historical data has recovered, and the remaining data gap is expected to be filled, We are monitoring the system to ensure full restoration.
Apr 23, 14:32 UTC
Investigating -
To our Valued Customers: Conviva Operations is aware of ongoing delays impacting Historical and Live data. Our team is actively investigating the issue and working towards a resolution. Areas affected include: Historical | Live For further information, please visit the Conviva Status Page.
Best regards, Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Apr 23, 13:12 UTC
Resolved -
This incident has been resolved
Apr 23, 12:50 UTC
Update -
We are continuing to investigate this issue.
Apr 23, 12:12 UTC
Update -
To our Valued Customers:
Conviva Operations is aware of ongoing delays impacting Historical and Live data. Our team is actively investigating the issue and working towards a resolution.
Areas affected include: Historical | Live
For further information, please visit the Conviva Status Page.
Best regards, Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Apr 23, 11:57 UTC
Update -
To our Valued Customers:
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Apr 23, 11:56 UTC
Investigating -
To our Valued Customers:
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Apr 23, 11:55 UTC
Completed -
The scheduled maintenance has been completed.
Apr 23, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 05:00 UTC
Scheduled -
Dear Valued Customers:
During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Platform and Application Description: Software Upgrades for Enhanced Performance and Stability
Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Planned Start Date/Time: April 23rd, 2026 05:00:00 UTC Planned End Date/Time: April 23rd, 2026 09:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best Regards, Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, contact support@conviva.com or your Account Representative.
Apr 20, 07:50 UTC
Resolved -
VSI historical data is stable and operational. We are gathering details on data recovery for the impacted period from April 14 ~ 2:20 UTC to 2:47 UTC. We will continue monitoring the systems.
Apr 14, 02:54 UTC
Update -
To our Valued Customers:
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Apr 14, 02:54 UTC
Update -
To our Valued Customers:
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Apr 14, 02:53 UTC
Investigating -
To our Valued Customers:
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com
Apr 14, 02:50 UTC