Conviva

All Systems Operational

DPI Operational
Real-Time Operational
Historical Operational
API Operational
Data Feeds Operational
Alerts Operational
DPI Integration Operational
VSI Operational
Real-Time Operational
Historical Operational
API Operational
Data Feeds Operational
Alerts Operational
Precision Operational
Touchstone Operational
VSI Integration Operational
Audience Operational
Pulse Operational
Pulse UI Operational
Support Submission Form Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance Activity for Platform and Application Services Feb 12, 2026 06:00-10:00 UTC

Dear Valued Customers:

During the scheduled date and times below, Conviva will be performing software upgrades to our Platform and Application services. This activity is necessary to ensure that our services continue to provide the best possible experience.

Maintenance Type: Platform and Application
Description: Software Upgrades for Enhanced Performance and Stability

Impact: During the scheduled window, our dashboards displaying live and historical data may be intermittently unavailable. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to this software upgrade. The upgrades will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.

Planned Start Date/Time: February 12th, 2026 06:00:00 UTC
Planned End Date/Time: February 12th, 2026 10:00:00 UTC

We appreciate your understanding as we work to enhance the performance of our services.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, contact support@conviva.com or your Account Representative.

Posted on Feb 11, 2026 - 09:37 UTC
Feb 11, 2026

No incidents reported today.

Feb 10, 2026
Completed - The scheduled maintenance has been completed.
Feb 10, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 06:00 UTC
Scheduled - Important Pulse Update: Required One-Time Re-login on February 10th 2026

Activity Type: Pulse Update

Dear Valued Customers:

During our next maintenance window, scheduled for February 10th 2026, 06:00 UTC, you will be automatically redirected to our new login page. A single re-login will be required, after which you can immediately continue your work.

Planned Start Date/Time: February 10th, 2026 06:00:00 UTC
Planned End Date/Time: February 10th, 2026 10:00:00 UTC

We appreciate your understanding and patience during this update.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services


Please do not reply to this email as it goes to an unmonitored account. For assistance, contact support@conviva.com or your Account Representative.

Feb 6, 07:39 UTC
Completed - The scheduled maintenance has been completed.
Feb 10, 04:47 UTC
Scheduled - Important Pulse Update: Required One-Time Re-login on February 10th 2026

Activity Type: Pulse Update

Dear Valued Customers:

During our next maintenance window, scheduled for February 10th 2026, 06:00 UTC, you will be automatically redirected to our new login page. A single re-login will be required, after which you can immediately continue your work.

Planned Start Date/Time: February 10th, 2026 06:00:00 UTC
Planned End Date/Time: February 10th, 2026 10:00:00 UTC

We appreciate your understanding and patience during this update.

If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.

Thank you for your continued trust in Conviva.

Best Regards,
Conviva Support Services


Please do not reply to this email as it goes to an unmonitored account. For assistance, contact support@conviva.com or your Account Representative.

Feb 9, 05:39 UTC
Feb 9, 2026

No incidents reported.

Feb 8, 2026
Resolved - This incident has been resolved
Feb 8, 01:59 UTC
Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Feb 8, 01:25 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Feb 8, 01:24 UTC
Feb 7, 2026

No incidents reported.

Feb 6, 2026
Resolved - This incident has been resolved
Feb 6, 02:05 UTC
Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Feb 6, 01:15 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Feb 6, 01:15 UTC
Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026
Resolved - This incident has been resolved.
Feb 2, 16:18 UTC
Update - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Feb 2, 16:04 UTC
Investigating - To our Valued Customers:

Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.

Areas affected include: Historical

For further information please see Conviva Status Page

Best regards,
Conviva Support Services

Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com

Feb 2, 16:04 UTC
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.