This data gap has been restored now and the system is working as expected since 20:28 UTC
Posted Jun 05, 2026 - 20:56 UTC
Monitoring
We made a configuration change which mitigated the issue and are currently in the process of recovering the data gap visible between (19:20 - 19:30 UTC). The data delay has caught up and showing the latest data points.
Posted Jun 05, 2026 - 20:31 UTC
Identified
Update: We are preparing for a configuration change to resolve the ongoing data delay issues for VSI services. You might notice minor impact to metrics computation during this time, we are not expecting any data loss during this time and expecting to restore the telemetry as soon as the fix is implemented
Posted Jun 05, 2026 - 19:50 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 05, 2026 - 19:35 UTC
Update
To our Valued Customers:
Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.
Areas affected include: Real-Time | Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact support@conviva.com
Posted Jun 05, 2026 - 19:32 UTC
Investigating
To our Valued Customers:
Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution.
Areas affected include: Historical
For further information please see Conviva Status Page
Best regards,
Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact support@conviva.com