We are continuing to monitor for any further issues.
Posted May 25, 2026 - 02:34 UTC
Update
VSI is confirmed stable.
DPI is still impacted and we are in the process of implementing a fix.
Posted May 25, 2026 - 00:05 UTC
Monitoring
The fix has been implemented and recovery was achieved at approximately 20:56 UTC. We are continuing to monitor for stability. Backfill of missing data will be performed.
Posted May 24, 2026 - 21:34 UTC
Identified
We have identified the issue and are in the process of implementing a fix.
Posted May 24, 2026 - 20:59 UTC
Investigating
To our Valued Customers:
Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution.
Areas affected include: Real-Time | Historical
For further information please see Conviva Status Page
Best regards, Conviva Support Services
Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact support@conviva.com
Posted May 24, 2026 - 20:20 UTC
This incident affects: DPI (Real-Time, Historical) and VSI (Real-Time, Historical).