Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 22, 2026 - 04:00 UTC
Scheduled
To Our Valued Customers:
This is an advance notice that Conviva will be performing infrastructure and capacity changes. This activity is necessary to ensure that our services continue to provide the best possible experience.
Maintenance Type: Streaming Experience Insights (SEI) Video and App
Description: Infrastructure and Capacity Changes
Impact: This will be a low/no impact service window and only infrastructure and capacity changes will be performed. We understand the importance of data continuity for your business, and we will take extreme care to avoid any historical data loss due to the capacity changes. The scaling work will be performed accordingly to minimize the impact on your operations, and we do not anticipate any significant disruptions to our services.
Date: 22nd September 2026 Planned Start Date/Time: 09/22/2026 04:00:00 UTC Planned End Date/Time: 09/22/2026 10:00:00 UTC
We appreciate your understanding as we work to enhance the performance of our services.
If you have any questions or concerns, please do not hesitate to contact your dedicated customer success manager or our support team.
Thank you for your continued trust in Conviva.
Best Regards, Conviva Support Services
Posted Sep 18, 2026 - 00:08 UTC
This scheduled maintenance affected: SEI App (Real-Time, Historical, API, Data Feeds, Alerts, DPI Integration) and SEI Video (Real-Time, Historical, API, Data Feeds, Alerts, Precision, Touchstone, VSI Integration, Audience, Viewers).